Home Investor Grievance

Investor Grievance

Grievance Redressal Officer

Animesh Maheshwari

9782001146 · insurance.maheshwari@gmail.com

218 Gayatri Nagar-B, Maharani Farm, Durgapura, Jaipur, Rajasthan – 302018

Complaint form download here

How your complaint moves

LODGE

In writing, by email, by phone, or on the complaint form

▶

ACKNOWLEDGE

Written acknowledgement within 3 working days

▶

EXAMINE

Records verified and taken up with the AMC or RTA

▶

RESOLVE

Outcome given to you in writing within 15 working days

▶

RECORD

Entry closed in the Complaints Register

If you are not satisfied, escalate in this order

L1	Grievance Redressal Officer — Animesh Maheshwari, Karta 9782001146 · insurance.maheshwari@gmail.com Acknowledged in 3 working days · Resolved in 15 working days
▼
L2	Concerned Asset Management Company or Registrar and Transfer Agent Investor Relations Officer — contact in the Scheme Information Document As per the timeline of the AMC or RTA
▼
L3	SEBI SCORES https://scores.sebi.gov.in/ If the matter is not resolved at L1 and L2
▼
L4	SMART ODR — Online Dispute Resolution https://smartodr.in/ If the matter is not resolved at L3

AMFI is not a grievance escalation authority. A complaint not resolved by the distributor must be taken to the concerned Asset Management Company or Registrar and Transfer Agent, then to SEBI SCORES, and thereafter to SMART ODR.

Every complaint, whether received in writing, by email, by telephone or in person, is entered in the Complaints Register on the day it is received, together with the date of acknowledgement, the action taken, the date of closure and the outcome. The register is produced to the Asset Management Company or to the regulator on demand. A complaint is treated as closed only when the outcome has been communicated to the investor in writing.

The Investor Complaint Form is available at our office and on this website. You are not required to use the form; a complaint sent in any written manner is registered and dealt with in the same way.